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Key Challenges in Indian ITES-BPO Sector by Rahul Gupta is a document available to read on EtoBox.
What is Key Challenges in Indian ITES-BPO Sector about?
The document discusses key trends and challenges facing the Indian ITES-BPO industry. It notes the industry has experienced high growth but now faces issues like rising attrition rates around 25-40%, appreciation of the rupee hurting earnings, and uncertainty around expiration of tax benefits. It also mentions the emergence of competitors like China that are aggressively developing their industries and language skills. Overall the industry needs to address internal challenges like attrition while also tackl
- Author
- Rahul Gupta
- Language
- EN