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(2020) Shestakofsky & Kelkar by Vitoria Giometti D'Ugo is a document available to read on EtoBox.

What is (2020) Shestakofsky & Kelkar about?

This study examines the concept of relationship labor in digital platforms, highlighting the human efforts involved in managing user interactions and aligning their interests with those of the platform companies. Through ethnographic research at AllDone and edX, the authors reveal how relationship workers engage in account and community management practices, with variations in their strategies and valuation depending on organizational contexts. The findings suggest that understanding relationship labor is c

Author

Vitoria Giometti D'Ugo

Language

EN