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About this Business, Management and Accounting article
The Cost of Customer Satisfaction: A Framework for Strategic Cost Management in Service Industries by Cugini, Antonella; Carù, Antonella; Zerbini, Fabrizio is a Business, Management and Accounting article available to read on EtoBox.
It is typically read by researchers, students, and practitioners in Business, Management and Accounting.
- Author
- Cugini, Antonella; Carù, Antonella; Zerbini, Fabrizio
- Publisher
- Taylor and Francis Group; Informa UK (Taylor & Francis); Routledge; Informa UK Limited (ISSN 0963-8180)
- Published
- 2007
- Language
- EN
- Field
- Business, Management and Accounting (Social Sciences)
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