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Managing People for Service Success by athulkannan is a document available to read on EtoBox.
What is Managing People for Service Success about?
This document discusses managing frontline service employees for competitive advantage. It argues that frontline employees are crucial to customer loyalty and experience, despite increasing technology and self-service options. The document outlines three cycles - failure, mediocrity, and success - that describe how workplace environments can impact customer service. It emphasizes the importance of hiring qualified employees and motivating them to deliver excellent service. Building loyalty through customer
- Author
- athulkannan
- Language
- EN