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What is Understanding Quality Function Deployment about?

Quality function deployment (QFD) is a method developed in Japan to transform customer needs into engineering specifications. It uses a tool called the "house of quality" which identifies customer wants, engineering characteristics, and the correlations between them to prioritize design requirements. The house of quality output is typically a matrix showing the relationships between customer needs and engineering characteristics. QFD has been applied to various industries and phases of product development.

Author

sophia787

Language

EN