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What is Business Process Change Management Case Study about?

The document discusses a case study on business process change management for Ballarat Beauty Basics. It describes how a team analyzed the appointment and check-out processes using various process modeling techniques including swimlane diagrams. The team identified areas for redesigning the processes based on heuristics to improve efficiency and automation opportunities. Process cycle times were also examined to understand where improvements could be made.

Author

Awais Alam

Language

EN