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Tecno S.A., a technology sales company, has faced a 20% drop in gross margin despite being profitable since its inception in 2000. The company has implemented a collection process that relies on salespeople for collections, leading to discrepancies in accounting and issues with unrecorded accounts receivable. Audits revealed significant risks, including unissued official receipts, unrecorded collections, and inefficient management of overdue invoices.

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