About this document
Kinerja SPBU X: Analisis Balance Scorecard by Mukminin Miril is a document available to read on EtoBox.
This document discusses analyzing the financial and non-financial performance of SPBU X gas station using the Balanced Scorecard approach. The Balanced Scorecard looks at four perspectives: financial, customer, internal business processes, and growth and learning. Data was collected through surveys of customers and employees, as well as financial reports from 2010-2012. Performance was assessed for each perspective and an overall score of 77.98% indicated that SPBU X
- Author
- Mukminin Miril
- Language
- EN