About this document
Incident Management Process Descriptions by Trupti Suryawanshi is a document available to read on EtoBox.
The document provides an overview of an ITSM incident management process. It describes the goals, scope, roles and responsibilities, as well as the high level and tiered process flows for incident management. Key terms, benefits to both IT and users, and metrics for measuring success are also outlined.
- Author
- Trupti Suryawanshi
- Language
- EN