About this document
Customer Experience Order Mistakes by Santosh Deva is a document available to read on EtoBox.
The document provides tips and lessons learned for improving the customer experience. Some key mistakes discussed include offering discounts for long term contracts that may change, having an outdated website, and not clearly communicating order changes and cancellation fees. It also recommends over-promising and under-delivering, having accurate information to address delays, training customer service staff, and highlighting product benefits to connect with customers. Additional tips include avoiding premi
- Author
- Santosh Deva
- Language
- EN