Can I read ISO 20000-1 Service Management Guide on EtoBox?

ISO 20000-1 Service Management Guide by Teresa Serrao is a document available to read on EtoBox.

What is ISO 20000-1 Service Management Guide about?

The document outlines several processes that should be in place for effective service management: 1) Senior management should be committed to implementing the service management system and ensuring accountability. Risks should be identified and resources determined. 2) There should be a defined process for designing, testing, and deploying new or changed services. Requirements and acceptance criteria should be documented. 3) All services should have defined agreements and documentation. Continuity/availabi

Author

Teresa Serrao

Language

EN