Can I read Crosby on EtoBox?
Crosby by Ben Taris is a document available to read on EtoBox.
What is Crosby about?
Crosby outlines 14 points for organizations to implement a successful quality improvement program. The points include gaining management commitment, forming quality teams, determining problem areas, evaluating costs of quality, raising employee awareness, correcting problems, establishing a zero defects committee, training supervisors, holding zero defects days, encouraging goal setting, communicating obstacles, recognizing participation, establishing quality councils, and continuously improving the program
- Author
- Ben Taris
- Language
- EN