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Service MGT by Irish Demerin Dionisio is a document available to read on EtoBox.

What is Service MGT about?

The document discusses the evolution of service management, emphasizing the importance of a balanced approach to service culture, employee engagement, service quality, and customer experience. It highlights that excellent service is defined by customer perception exceeding expectations, and that effective service delivery relies on strong leadership, engaged employees, and understanding customer needs. The authors argue that traditional service models are inadequate, advocating for a focus on the human touc

Author

Irish Demerin Dionisio

Language

EN