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What is Cult Fit Service Quality Analysis about?

Cult Fit operates in different modes including at home, gym, and group classes. They face various types of customer-induced variability such as arrival, requests, capabilities, effort, and subjective preferences. To accommodate this variability, they offer multiple trainers with different specializations, skill-based classes at different levels, recorded and live online classes, and the option to book a personal trainer. Service quality dimensions like reliability, responsiveness, and assurance are measured

Author

Manogna S

Language

EN