About this document
Understanding Quality in Services by Arjul Dela Cruz is a document available to read on EtoBox.
This document defines quality in services and discusses its key components. It outlines that quality in services refers to the standard or characteristics of a service as measured against other similar services. The main components of service quality are people and technology. Some core quality management principles for services are having a customer focus, emphasizing teamwork, and continuously improving processes, products and services. Examples of demonstrating a customer focus include developing offerin
- Author
- Arjul Dela Cruz
- Language
- EN