About this document
Principles of Excellent Customer Service by EMELIE GRACE E CACHERO is a document available to read on EtoBox.
The document discusses key principles of customer service in healthcare. It identifies two types of customers - external customers who are patients and internal customers who are colleagues. The golden rule of customer service is to treat customers the way you want to be treated. Good customer service is evaluated based on operational standards of competence and communication skills. Complaints should be viewed as opportunities for improvement and addressed through empathy, problem-solving and follow-up. Tr
- Author
- EMELIE GRACE E CACHERO
- Language
- EN