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What is Service Quality in Public Transport Analysis about?
This document discusses a study that compares two methods for determining the importance of quality attributes in public transportation: a direct method using surveys based on hierarchy processes, and an indirect method using conventional satisfaction surveys. The study developed both types of surveys to collect data from public transport users in Madrid, Spain. It then used statistical analysis methods like factorial analysis and multiple regression on the conventional survey data to indirectly derive attr
- Author
- Hermis aaron alcantara rojas
- Language
- EN