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What is Quality Management in Hardware Stores about?
This thesis investigates quality management using marketing techniques at the Universal Hardware Store in Mazamari during 2019. It aims to determine the characteristics of quality management and the extent to which marketing techniques are utilized in micro and small hardware businesses. The research highlights the need for improved management practices and the implementation of innovative tools such as databases and websites to enhance service quality and operational efficiency.
- Author
- ScribdTranslations
- Language
- EN