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What is IT Support Process Overview Diagram about?

This document outlines the IT support process, which is led by the IT Manager and aims to support and maintain company infrastructure and data. The IT department works with various hardware, software, and systems to provide support to all departments upon request. Key performance indicators for the process include system uptime percentage and adhering to IT policies, procedures, and backup instructions. Risks include potential data loss.

Author

Waqas Waqas

Language

EN