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This issues paper examines the concept of emotional labour in low-waged service jobs, arguing that such work may require significant skill and emotional management, challenging traditional views of these roles as low-skilled. The paper critiques the notion of categorizing all emotional labour as highly skilled, highlighting the complexities and limitations of this perspective, and questions whether such a label will lead to improved pay and status for workers. Ultimately, it suggests that focusing on the re

Author

salman-a-q

Language

EN