About this document
3D House of Quality for Department Integration by hamadaahmad1003 is a document available to read on EtoBox.
This study presents a Fuzzy Three-Dimensional House of Quality (3D-HOQ) model to enhance service quality by integrating and coordinating activities between marketing and Human Resources departments in organizations. The 3D-HOQ identifies customer and employee demands and generates a unique list of technical requirements, improving efficiency and reducing inconsistencies. The model combines Quality Function Deployment (QFD), SERVQUAL, and fuzzy theory to prioritize these technical requirements effectively.
- Author
- hamadaahmad1003
- Language
- EN