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Answering Consumer Health Questions: The Medical Library Association Guide for Reference Librarians (Medical Library Association Guides) by Michele Spatz is a book available to read on EtoBox.

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Practical Tips And Tools For Every Health Reference Desk! Patrons Seeking Medical Information Are Often Trying To Gain Control Following An Upsetting Diagnosis Working With Them Can Be Rewarding And Difficult. In This Practical, Readable Guide, Consumer Health Reference Expert Michele Spatz, An Understanding Of The Psychology Of Those Seeking Medical Information And The Skills Necessary To Respond Usefully And Appropriately. Spatz Outlines The Most Common Inquiries And Behaviors Of Health Information Searchers And The Most Useful Go-to Resources. Sample Librarian-patron Interactions In Every Chapter Give Useful Strategies And Scripts. Dozens Of Templates And Forms And Tips On Everything From Setting Up The Reference Desk To Encourage Confidential Inquiries To Using Body Language To Signal Your Availability Will Help You Create A Welcoming, Empowering Atmosphere In Your Library. Chapters On Ethics And Potential Legal Issues Guide You Through The Nitty-gritty Of What Constitutes Practicing Medicine Without A License, Confidentiality Requirements, And More. Sections On Email, Virtual, And Telephone Reference Will Help You Establish Clear Guidelines, And Creative Tips On Marketing To H

Author

Michele Spatz

Publisher

Neal-Schuman Publishers, Incorporated

Published

2008

Language

EN

ISBN

9781555706326

Subjects

Computer Science, Education, Reference