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Cbc-Contact Center Services by bernardojrmoral is a document available to read on EtoBox.
What is Cbc-Contact Center Services about?
The document outlines the Competency-Based Curriculum for the Contact Center Services NC II course, which has a nominal duration of 356 hours and focuses on enhancing communication, customer service, computer operations, and understanding American culture. It details trainee entry requirements, course structure, assessment methods, methodologies, resources, and instructor qualifications. The curriculum includes modules on workplace communication, teamwork, career professionalism, and customer service, along
- Author
- bernardojrmoral
- Language
- EN