About this document
Understanding Total Quality Management by Abdallah Dardery is a document available to read on EtoBox.
Total Quality Management (TQM) aims to achieve excellence by managing all aspects of an organization to meet customer expectations, prevent issues, and continuously improve. TQM focuses on customers, processes, participation, and continuous improvement to "do the right things right the first time, and every time." It utilizes principles, elements, and a quality planning roadmap to provide benefits like higher satisfaction and profits while avoiding the effects of poor quality like low morale and increased c
- Author
- Abdallah Dardery
- Language
- EN