Opening book details…
Can I read Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) on EtoBox?
Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) by Rosanne D'Ausilio is a nonfiction available to read on EtoBox.
What is Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) about?
Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.
Who reads Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.)?
It is typically read by self-directed learners exploring a subject in depth.
Common subject areas: history, science, philosophy, social sciences.
- Author
- Rosanne D'Ausilio
- Publisher
- Purdue University Press, AtlasBooks Distribution [distributor
- Published
- 2005
- Language
- EN
- ISBN
- 9781557533876
- Category
- nonfiction
- Subjects
- Management, Business, Finance
Other editions & translations
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Browse all works by Rosanne D'Ausilio
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