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What is Global Delivery Models in Outsourcing about?

This document summarizes a research article about global delivery models (GDMs) in the global outsourcing industry. It finds that service providers are likely to establish GDM locations across time zones when clients value access to globally distributed talent and speed of service delivery, especially for commoditized services. Coordinating operations across time zones is increasingly important for business-to-business and "born global" industries. The study contributes to understanding internationalization

Author

Punyaslok Kar

Language

EN