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An Investigation of Task Characteristics and Users’ Evaluation of Interaction Design in Different Online Health Information Systems by Yuelin Li; Xiaojun Yuan; Ruoqi Che is a Computer Science article available to read on EtoBox.

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This paper addresses the importance of improving users’ satisfaction and efficiency for obtaining health information through health information systems. In order to understand how task characteristics, such as type, complexity, and difficulty, affect user interaction with online health information systems in China, this paper investigates if and how various types of task and information systems lead to different user experience, and, how tasks affect users’ evaluation of the interaction design of specific systems. A user experiment was carried out with 24 participants completing two types of tasks with two levels of complexity on three popular health information systems in China. The two types of tasks comprise a high objective complexity task and a medium complexity task. The three selected health systems include the 39 Health Website, Quick Doctors, and Good Doctor Online. Both quantitative and qualitative data were analyzed. The results indicate that the difference of both tasks and systems affect users’ judgment concerning task difficulty and complexity, as well as users’ evaluation of the interaction design of the systems. In order to better assist users with obtaining health

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Author

Yuelin Li; Xiaojun Yuan; Ruoqi Che

Publisher

Elsevier BV

Published

2021

Language

EN

Field

Computer Science (Physical Sciences)