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This document discusses the impact of information technology on Indian banking services. It explores some popular IT-enabled banking services like ATMs, internet banking, and mobile banking. The adoption of IT has transformed banking operations by automating repetitive tasks and improving efficiency. It has also enhanced customer service delivery through new channels. While IT has improved many aspects of banking, its implementation also presents challenges around managing costs and transforming organizatio

Author

Avinaba Guha

Language

EN