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What is Team Dynamics and Customer Satisfaction at KFC about?

This study investigates the impact of team dynamics on employee collaboration and customer satisfaction at KFC (Sarawak) Sdn Bhd, focusing on factors like communication, trust, leadership, and conflict resolution. It identifies challenges unique to the quick-service restaurant industry and proposes actionable strategies to enhance team collaboration and service quality. The findings emphasize the correlation between effective teamwork and improved customer experiences, providing insights for both academic a

Author

FREDDY BUGANG

Language

EN