Can I read Pharmacy Complaints Handling SOP on EtoBox?

Pharmacy Complaints Handling SOP by jacobawo is a document available to read on EtoBox.

What is Pharmacy Complaints Handling SOP about?

The document outlines the complaints handling procedure for a pharmacy, emphasizing the importance of early resolution and timely investigation of complaints. It specifies the roles of pharmacy staff in addressing complaints, the necessity of recording incidents, and the timelines for responses based on different regions in the UK. Additionally, it highlights the need for patient consent when a representative raises an issue and provides guidance on communicating with patients throughout the process.

Author

jacobawo

Language

EN