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This study explores the perspectives of managers on the facilitators and barriers to quality care in service housing and home care services in Finland. Key facilitators include staff dedication, a positive work environment, and sufficient staffing, while barriers involve efficiency demands, staffing challenges, and COVID-19 disruptions. The findings emphasize the importance of recruiting and retaining motivated staff and suggest that cultural changes in management may enhance care quality.

Author

berenice.rivera-macias

Language

EN