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What is Balanced Scorecard Overview and Strategies about?

The document discusses the balanced scorecard framework and its implementation for a bank in Bahrain and Kuwait. It describes the 4 perspectives of the balanced scorecard - financial, customer, internal processes, and learning and growth. For each perspective, it lists objectives and strategies. For the bank, financial objectives include reducing costs and increasing revenue. Customer objectives are eliminating mistakes, better informing customers, and improving image. Internal process objectives are innova

Author

rvangalwar

Language

EN