About this document
Total Quality Management Overview by Arivanandan is a document available to read on EtoBox.
The document defines key terms related to quality management: 1. Quality is defined in various ways including fitness for use, meeting customer expectations, and conforming to requirements. 2. The dimensions of quality include performance, reliability, features, durability, and serviceability. 3. Total quality management (TQM) is a philosophy and set of principles for managing an organization to achieve excellence through continuous improvement and exceeding customer needs. 4. The basic concepts of T
- Author
- Arivanandan
- Language
- EN