About this document
Customer Service Workshop Overview by jeimy guzman is a document available to read on EtoBox.
This document provides an English learning guide for a customer service training program. It includes activities to help trainees improve basic workplace interactions, such as introducing themselves and sharing personal information. Trainees are instructed to work in groups to discuss personal information questions. They are also asked to create a business card with their personal work details. The guide explains the difference between formal and informal communication in the workplace. Formal communication
- Author
- jeimy guzman
- Language
- EN