Can I read Service Performance Management Overview on EtoBox?

Service Performance Management Overview by Bay is a document available to read on EtoBox.

What is Service Performance Management Overview about?

This document outlines service performance management objectives which include ensuring high quality end-to-end services that meet targets, allowing targets to be modified over time based on customer needs, and incentivizing suppliers to meet targets. It describes principles for setting service level targets and key performance indicators focused on the customer. The supplier is responsible for reporting performance against targets and providing aggregated information and reports to the customer. Procedures

Author

Bay

Language

EN