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What is Conflict Resolution at Lincoln Hospital about?

The third-party intervention was effective in resolving the conflict between the new Chief Surgeon, Don, and the OR Director, Mary, at Lincoln Hospital. The consultant conducted interviews with Don, Mary and other hospital staff to diagnose the problem. They then used techniques like having the parties share perceptions, identify problems, and answer written and oral questions to remove hostility and help them understand each other better. This changed their relationship from mutual isolation to collaborati

Author

bhagatnairita

Language

EN