About this document
Ticketing System Incident Overview by Usman Hamid is a document available to read on EtoBox.
The document contains a summary of IT service management (ITSM) dashboard metrics including the number of open incidents by priority level, most impacted applications, incidents by company and type, age of incidents, and top support groups. It shows that as of a certain date there were 8 critical, 302 high, 230 low, and 1158 medium priority incidents. The top 8 impacted applications are listed along with totals by company, type, and age of incidents as well as the top 5 support groups.
- Author
- Usman Hamid
- Language
- EN