About this document
Genesys CX Insights 9.0 User Guide by Julio Arriaga is a document available to read on EtoBox.
This document provides a user guide for Genesys Customer Experience Insights 9.0. It describes how to manage and customize the reports in the Genesys CX Insights project to analyze contact center activity. The guide explains the organization of the project and how to use the out-of-box reports for agents, business results, queues, and other contact center data. It also covers managing the MicroStrategy environment and customizing reports within the project.
- Author
- Julio Arriaga
- Language
- EN