About this document
Consumer Complaint Procedure Guide by ScribdTranslations is a document available to read on EtoBox.
This document describes the administrative procedure before the Directorate for Consumer Protection (DIACO) for consumers or users to file complaints or reports. The procedure includes the submission of the complaint, the summons to a conciliation hearing, the possible appointment of experts, a period for evidence, and the issuance of a final resolution. The objective is to resolve the controversy between the parties or determine violations and impose sanctions if necessary.
- Author
- ScribdTranslations
- Language
- EN