About this document

ITIL Change Management in ServiceNow by Karempudi Praveen Kumar is a document available to read on EtoBox.

The document discusses how to create and manage change requests and configuration item (CI) changes using ITIL principles in ServiceNow. It provides instructions on creating record producers and inbound email actions to initiate change requests, defining assignment rules to route changes, tracking CI changes over time using baselines, and defining maintenance schedules to plan changes. The high-level steps covered include creating a record producer to request changes from the service catalog, defining an in

Author

Karempudi Praveen Kumar

Language

EN