Can I read Introduction to Quality Management Concepts on EtoBox?
Introduction to Quality Management Concepts by Hareesh Madathil is a document available to read on EtoBox.
What is Introduction to Quality Management Concepts about?
The document discusses quality, its evolution, dimensions of quality, and quality certifications and awards. It describes how quality evolved from product inspection in the early 1900s to total quality management approaches in the 1950s-1970s. It outlines dimensions of quality like performance, aesthetics, reliability, and perception. It also summarizes several prominent quality certifications and awards like the Malcolm Baldrige National Quality Award, Deming Award, European Quality Award, and ISO standard
- Author
- Hareesh Madathil
- Language
- EN