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What is Crisis Management Learning in Complex Systems about?

This paper discusses the challenges and prerequisites for effective learning processes in crisis management within complex organizations. It contrasts High Reliability Theory, which emphasizes safety and preparedness, with Normal Accident Theory, which argues that accidents in complex systems are inevitable. The author highlights various challenges faced during crises, including detecting emerging crises, managing multi-component systems, dealing with expert uncertainty, and navigating media-driven environm

Author

Eduardo Rodrigues

Language

EN