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Telephone-based consultation in an acute eye clinic service: A patient satisfaction survey by Julia Sieberer; Patrick Hughes; Indy Sian is a Medicine article available to read on EtoBox.

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## Objectives: The coronavirus pandemic has forced healthcare staff across all medical specialties to adapt new and different ways of working. A new approach has been set up in the Acute Referral Clinic (ARC) at Musgrove Park Hospital and a survey has been conducted to measure the impact of the new method on patient and healthcare professionals’ satisfaction with the new service. ## Methods: A telephone-based consultation was introduced in ARC at Musgrove Park Hospital in March 2020 and patients were instructed to fill out a questionnaire containing eight items using a Likert Scale 1 (‘very poor/disagree’) to 4 (‘very good/strongly agree’) plus two boxes for open positive and negative comments respectively. Likewise a questionnaire was designed in order to assess the healthcare professionals’ satisfaction using the new approach. Data collection took place over a two month period between the end of March 2020 and end of May 2020. The data underwent quality control and was analysed using descriptive statistics. ## Results: Patient responses illustrated high satisfaction scores with an overall rating of very good (89.4%). The healthcare professionals’ rating of the service was good (2

Who reads Telephone-based consultation in an acute eye clinic service: A patient satisfaction survey?

Author

Julia Sieberer; Patrick Hughes; Indy Sian

Publisher

SAGE Publications

Published

2021

Language

EN

Field

Medicine (Health Sciences)