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What is Mastering Active Listening Skills about?

Mark demonstrated the power of active listening in three meetings with senior managers at a UK client company. Through summarizing, reflecting feelings, and demonstrating understanding, Mark was able to change icy and defensive atmospheres into ones of openness and support. However, actively listening at such a high level for over five hours mentally exhausted Mark, showing that developing this important skill requires significant effort and practice.

Author

usaf_jamal

Language

EN