Can I read Experiences with Workflow Management: Issues for the Next Generation on EtoBox?

Experiences with Workflow Management: Issues for the Next Generation by Kenneth R. Abbott; Sunil K. Sarin is a scholarly article available to read on EtoBox.

What is Experiences with Workflow Management: Issues for the Next Generation about?

Workflow management is a technology that is con.siden?d strategically important by many businesses, and its market growth shows no signs of abating.It is, however, often viewed with skepticism by the research community, conjuring up visions of oppressed workers performing rigidly-defined tasks on an assembly line. Although the potential for abuse no doubt exists, workflow management can instead be used to help individuals manage their work and to provide a clear context for performing that work. A key challenge in the realization of this ideal is the reconciliation of workflow process models and software with the rich variety of activities and behaviors that comprise "real" work.Our experiences with the InConcert workflow management system are used as a basis for outlining several issues that will need to be addressed in meeting this challenge, This is intended as an invitation to CSCW researchers to influence this important technology in a constructive manner by drawing on research and experience.

Author

Kenneth R. Abbott; Sunil K. Sarin

Publisher

ACM Press

Published

1994

Language

EN