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What is Grievance Redressal System Overview about?
The document outlines a proposed grievance redressal system for water and sanitation services in Peshawar, Khyber Pakhtunkhwa. It details a multi-step complaint handling process involving complaint intake, assignment to relevant staff, examination, resolution or escalation. Key aspects include a management information system to log and track complaints, communication with complainants via SMS, letter or in-person, and roles for call center representatives, complaint officers, supervisors and higher authorit
- Author
- shiraz khan
- Language
- EN