About this document
Customer-Centric Business Strategies by Isabella Styles is a document available to read on EtoBox.
The petroleum industry has historically focused on production and improving its core product rather than developing new energy solutions or meeting customer needs. This narrow focus has left it vulnerable to disruption from external innovations that reduce demand for gasoline, such as electric vehicles. While the industry has grown through serendipitous boosts like the invention of the internal combustion engine, its growth has occurred in fits and starts and relied on developments outside its control.
- Author
- Isabella Styles
- Language
- EN