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What is Banking Ombudsman Scheme Overview about?

The document discusses the Banking Ombudsman scheme in India, which was established in 1995 to provide customers an avenue to resolve grievances against banks. It analyzes data on customer complaints received by the Banking Ombudsman over several years. Key findings include that the total number of complaints received was highest in 2009-2010, complaints have generally increased from semi-urban and urban areas but decreased from metro areas, and certain Ombudsman offices like Bhubaneswar and Guwahati have s

Author

vaaz205

Language

EN