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Coca-Cola FEMSA Colombia implemented the Six Sigma methodology to reduce the costs of loss from returnable containers at its plant in Medellín. The project was developed following the DMAIC phases to define, measure, analyze, implement, and control the process. The causes of loss were identified in the production, warehouse, and sales areas, and improvements were implemented that allowed savings of 180 million pesos in six months and reduced the loss rate below the target of 1.

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