About this document
Strategic Quality Management Insights by Arun Raj Kuriakose is a document available to read on EtoBox.
This document summarizes the key concepts introduced by quality pioneers like Deming, Juran, Crosby, Feigenbaum, Ishikawa and Garvin that led to the development of Strategic Quality Management (SQM). It describes their important contributions, such as reducing variation, continuous improvement, costs of quality, breakthrough projects, and making quality a strategic focus. The document then compares the core concepts of SQM to the Malcolm Baldrige and European Quality Awards, and ISO 9000 certification requi
- Author
- Arun Raj Kuriakose
- Language
- EN